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CUSTOMER EDUCATION
HOW TO BUY ONLINE
A simple guide to ordering, licensed dealer transfers, shipping, and frequently asked questions.
SIMPLE. COMPLIANT. SECURE.
HOW THE PROCESS WORKS
01
SHOP ONLINE
Browse available products and place your order.
02
CHOOSE A LICENSED DEALER
Select a licensed local dealer to receive the regulated item.
03
SHIPPING & VERIFICATION
The retailer verifies the necessary dealer information before shipping.
04
COMPLETE YOUR TRANSFER
Complete all legally required paperwork and eligibility checks with the licensed dealer before taking possession.
KNOW THE BASICS
WHAT IS A LICENSED DEALER?
A licensed dealer is a business authorized to receive regulated products from online retailers and complete the required transfer process with eligible customers.
When a product requires a dealer transfer, the dealer handles the applicable paperwork and eligibility requirements before the customer can take possession.
LICENSED DEALER
VERIFIED
LICENSED & REGULATED
Authorized to receive regulated products that require transfer through a licensed dealer.
REQUIRED ELIGIBILITY CHECKS
The dealer handles applicable identity, eligibility, and transfer requirements.
TRANSFER PAPERWORK
Required transfer documentation is completed with the dealer before possession.
COMPLIANT TRANSFER
The item remains with the dealer until all applicable transfer requirements are satisfied.
IMPORTANT
IMPORTANT INFORMATION
Laws regarding the purchase, transfer, and possession of regulated products vary by state and local jurisdiction. Customers are responsible for complying with all applicable federal, state, and local requirements. Contact your licensed dealer if you have questions about requirements in your area.
GET ANSWERS
FREQUENTLY ASKED QUESTIONS
Do I have to use a licensed dealer to receive regulated items?
Products that require a licensed dealer transfer cannot be shipped directly to your home. These items must be shipped to an eligible licensed dealer, where the required transfer process is completed before possession.
How do I choose a licensed dealer?
You may choose an eligible licensed dealer in your area that is willing to receive and process your transfer. We recommend contacting the dealer before placing your order to confirm that they accept transfers and to ask about their fees and procedures.
How much are dealer transfer fees?
Transfer fees are determined by the receiving dealer and are separate from your Sporting Supply Group order. Contact your selected dealer directly for current pricing before placing your order.
How long does order processing and shipping take?
Processing and shipping times vary depending on the product, order details, and verification requirements. Any current processing-time notices displayed on our website should be considered when placing your order.
Can I cancel my order?
Cancellation eligibility depends on the status of your order. Once an order has entered processing or has shipped, cancellation may not be available. Please review our applicable store policies or contact Sporting Supply Group as soon as possible if you need assistance with an order.
What if my state or local laws restrict the item?
Customers are responsible for ensuring that an item can be lawfully purchased, transferred, and possessed in their jurisdiction. Restrictions can vary by state and locality. Your receiving dealer can also help you understand requirements that apply to the transfer.
What information does the dealer need to provide?
The information required depends on the order and transfer. Sporting Supply Group may need to verify applicable dealer licensing or other information before an order can be shipped to the receiving dealer.
Will I be notified when my order ships?
When tracking information is available, shipping updates are sent using the contact information associated with your order. You can use the tracking information to follow the shipment to the receiving dealer.
What happens when my item arrives at the dealer?
Wait for your receiving dealer to confirm that the item is ready for transfer before visiting. The dealer will complete the applicable paperwork, identification, eligibility, and other legal requirements before the item can be transferred to you.
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